Third Vector Terms of Service

These terms are an agreement between you and Third Vector, LP, a Virginia limited partnership ("Third Vector," "we," "us"). They govern your use of the Third Vector platform, website, and related services (the "Service"). By creating an account or using the Service, you agree to these terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and "you" means the business.

Third Vector provides software agents that perform work you assign to them. Each agent operates under settings you control: a defined role, a schedule, a budget cap, a set of allowed tools, and a trust level. Agents act only within the configuration you set. The Service includes an audit log that records agent runs, tool calls, approvals, and spending.

You must provide accurate account information and keep your credentials secure. You must be at least eighteen years old. You are responsible for all activity under your account, including activity by users you invite to your workspace and by agents you configure. Notify us promptly at hello@thirdvector.ai if you believe your account has been compromised.

The Service offers three trust levels. At Supervised, every agent action waits for your approval. At Approve-sends, agents work inside your workspace but hold outbound actions for your approval. At Autonomous, agents may complete actions, including outbound sends, without per-action approval, within the budget cap and tool allowlist you set.

You choose the trust level for each agent. Actions taken by an agent within the configuration you set are taken on your behalf and with your authorization. You are responsible for reviewing agent work at Supervised and Approve-sends levels before approving it, and for the consequences of actions you permit at the Autonomous level. You can lower an agent's trust level at any time.

Agent output is generated by machine learning systems and may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for reviewing output before relying on it or sending it to others. The Service is not a substitute for professional judgment, and agent output is not legal, financial, medical, tax, or other professional advice. Decisions that require human judgment, including decisions about people, remain yours.

Paid plans are billed in advance through our payment processor. Plans include a monthly credit grant that measures agent work. Subscription credits reset monthly; purchased top-up credits carry over until used. Budget caps are dollar limits you set per agent; the Service blocks calls that would exceed a cap before the spend occurs. Credits and caps are separate controls, as described on our pricing page. We may change pricing with notice; changes apply at your next renewal.

You may supply your own API keys for model providers. If you do, model usage is billed to you directly by your provider under your agreement with them, and your use of that provider is governed by their terms. We store supplied keys encrypted and use them only to perform work you configure.

Parts of the Service may be offered as early access, beta, or through our design partner program. Early access features may change or be withdrawn, and design partner pricing and terms are as stated in your program communications. Early access features are provided as is, and Section 15 applies to them without exception. We will not publish results, case studies, or references naming you without your prior written approval.

You retain all rights to the content you submit to the Service and to the records in your workspace ("Customer Content"). You grant us a limited license to host, process, and transmit Customer Content solely to provide the Service. As between you and us, and to the extent permitted by law, you own the output your agents produce for you. Agent memory derived from your workspace is scoped to your workspace and is not shared with or used for other customers' workspaces. If you send us feedback or suggestions, we may use them without obligation to you.

The Service, including its software, design, and documentation, belongs to Third Vector and its licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the Service. You may not copy, modify, reverse engineer, or resell the Service except as permitted by law.

Your use of the Service must comply with our Acceptable Use Policy at thirdvector.ai/legal/acceptable-use, which is part of these terms. We may suspend or limit access for violations, with notice where practicable.

You may connect third-party tools and services to your workspace. Your use of connected tools is governed by their terms. You are responsible for having the right to connect a tool and to let agents read from and write to it. We are not responsible for third-party tools.

If you believe content on the Service infringes your copyright, send a notice to hello@thirdvector.ai with the information required by 17 U.S.C. 512(c)(3). We will respond to valid notices, including removing or disabling access to the identified material where appropriate, and may terminate accounts of repeat infringers.

Our Privacy Policy at thirdvector.ai/legal/privacy describes how we handle personal data. If you are a business customer whose use involves personal data of others, our Data Processing Addendum at thirdvector.ai/legal/dpa applies and is incorporated into these terms.

These terms apply while you use the Service. You may cancel at any time; paid plans run through the end of the current billing period and fees are non-refundable except where required by law. We may suspend or terminate access for material breach, non-payment, or legal necessity, with notice where practicable. After termination, we will make Customer Content available for export for thirty days, after which we may delete it, subject to the retention terms in the Data Processing Addendum and our legal obligations.

The Service is provided as is and as available. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that agent output will be accurate or fit for your purpose.

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) each party's total liability arising out of or relating to these terms is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred dollars if you have paid nothing. These limits do not apply to your payment obligations, either party's breach of confidentiality, your breach of the Acceptable Use Policy, or liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from Customer Content, your breach of these terms, or actions taken by agents pursuant to configurations that violate the Acceptable Use Policy or applicable law.

We may update these terms. For material changes we will give notice, by email or in the product, before the new terms take effect. Continued use after the effective date is acceptance.

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. Before filing any claim, the party raising it will send the other a written description of the dispute, and the parties will attempt in good faith to resolve it within thirty days. Disputes not resolved informally will be brought exclusively in the state or federal courts located in Virginia, and both parties consent to their jurisdiction and venue. Each party knowingly and voluntarily waives any right to a jury trial in any action arising out of or relating to these terms.

These terms, the Acceptable Use Policy, the Privacy Policy, and the Data Processing Addendum are the entire agreement and supersede prior discussions. If a provision is unenforceable, the rest stands. Failure to enforce is not waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. You will not use the Service in violation of United States export control or sanctions laws. Notices to us go to hello@thirdvector.ai; notices to you go to your account email.